INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Do I need a membership to order from Ethos?

No membership is required, but you'll need to register for a free account to place orders and receive updates on your processed orders.

How long will my items stay in my cart?

Your merchandise will show in your cart for up to six months. You must have an active account and be signed in to save items to your shopping cart.

How can I change my account information?

When you're logged in, simply click “My Account” at the top of our website and update your profile at any time.

What if you're out of something I order?

It's our goal to fulfill 100% of customer orders, but, in the event an item you've ordered is out of stock or discontinued, we'll contact you to offer a substitute. If the product has been backordered, we'll let you know how long it'll take to come back into stock, and you can choose then to cancel the order or keep it open.

How do I track my shipment?

Once your order is processed, you'll receive a shipping notification via email. You can also check the status of your order online under your Order History.

INFORMATION ABOUT US

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